When the public service is outsourced, Canadians suffer

Ottawa has a problem. It’s called Phoenix, after IBM’s brand-name payroll software that has caused more than a quarter of the public service to be paid too little, too much, or (too often) not at all. But that’s just its corporate name. The real name for Ottawa’s problem is “outsourcing” and its playing havoc with much more than the public-service payroll.

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